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  COMMON SOLUTIONS TO PROBLEMS ← HELP INDEX   MAIN PAGE →

1. If I get trouble with my phone card, whom do I contact?

2. What are the reasons for the lesser amount of minutes displayed when compared with the website?

3. What do I do if I am charged though my call did'nt get connected?

4. What do I do if I do not receive a connection?

5. What can I do if I get a message stating the PIN number is invalid?



1. If I get trouble with my phone card, whom do I contact?

Any problems or issues related to the call charges, connection, calling history or the quality, get in touch with our technical support. The phone number to contact them will be mentioned in the email sent to the customer along with the dialing instructions and the PIN number. Provide your Access Number and the PIN number when contacting the technical support. If still the problem exists, contact us.

For any queries relating to make an order, confirming the rates, choosing a card, making online payment, registration, managing the "My Account" or in receiving the PIN, fill out the contact form and send it to us or make a call to us in our business hours which is from (Mon-Fri 9:00am - 9:30pm, Sat 10:00am - 6:00pm, Sun 12:00pm-6:00pm EST).

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2. What are the reasons for the lesser amount of minutes displayed when compared with the website?

You could be calling a cell phone number but may look into the charges of a landline. Because generally the cell phone rates are higher than the landline rates.

You could have made a call through a Toll Free Access Number because usually the local access numbers have the lowest rate.

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3. What do I do if I am charged though my call did'nt get connected?

This happens normally when the phone rings about more than four times which is almost equivalent to 30 secs even without connecting. This call would be considered as a connection and will reduce the minutes. Hence do not be in a line for more than 30 secs which would charge you. It is advisable to hang up if a connection is not made properly.

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4. What do I do if I do not receive a connection?

In this case, try to make another call within 10 to 15 minutes which will recover the issue. If the problem still exists, contact our technical support number mentioned in the phone card. If not, contact us and we would assist you to switch over to an entire different service provider with a different calling card.

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5. What can I do if I get a message stating the PIN number is invalid?

- Check if you are entering the same PIN number that you used for the last purchase.

- You also need to check the Access Number of your phone card.

Contact our technical support, if you are still getting that message. If the problem still exists, contact us so that we will help you to recover the problem.

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