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Google (NASDAQ:GOOG) Android operating system rose to 46.3 percent market share through October, up from 44.8 percent through September, acc ...
No smartphone is perfect. That iPhone doesn't have 4G LTE and that Android device doesn't have App Store access. But what are the top complaints across all major mobile platforms? FixYa today released a report that examines just that - from iOS and Android to Windows Phone and BlackBerry.
FixYa looked at the Samsung Galaxy S III, the iPhone 4S, the Nokia Lumia 900, the HTC Titan II, the Galaxy Nexus, and the BlackBerry Curve. The company collected details from the products' Q&A sites in an effort to identify trends, and picked the top five complaints about the devices.
Samsung Galaxy S III The main issue, at 50 percent, with Samsung's new flagship smartphone were issues with the microphone that affected a user's ability to hear the person on the other end of the line, FixYa said. After hanging up the phone, signal strength can deteriorate for several minutes. FixYa suggested checking for software updates and/or resetting your device to its factory settings and starting over.
Another 15 percent criticized the battery life of the Galaxy S III, 15 percent said the device gets hot, and 10 percent had Internet connection issues.
In reviewing the AT&T version of the Galaxy S III, PCMag found long battery life in the smartphone. "We still had about 20 percent battery left after a 9 hour, 17 minute call," mobile analyst Sascha Segan wrote. He also found that the "microphone does a good job of cancelling background noise," and did not report any overheating issues.
iPhone 4S The battery topped complaints with the iPhone 4S at 45 percent, followed by 20 percent of people who couldn't connect to Wi-Fi. About 15 percent complained about the Bluetooth connection, and 10 percent were not enthused by Siri.
When the iPhone 4S debuted last year, many users reported battery drainage issues, despite a patch from Apple. The problem appears to have been largely fixed with subsequent iOS 5 updates, though FixYa said some of its users continue to report problems. "At its core, the iPhone 4s is a power hungry device that comes with a host of features, which suck up battery life," FixYa said.
In reviewing the AT&T version of the iPhone 4S, PCMag got 9 hours, 6 minutes of talk time with a strong 3G signal. For more, see 7 Tips to Boost Your iPhone's Battery Life.
Some users have reported Wi-Fi issues with the iPhone 4S on Apple's forums, meanwhile, though the problems could be related to router settings. Similar issues were reported with Bluetooth.
Siri, meanwhile, has been a rather polarizing feature on the iPhone 4S. Some users even went so far as to sue Apple over Siri's effectiveness. For more, see What You Need To Know About Siri on iPhone 4S.
Nokia Lumia 900 Nokia's flagship Windows Phone for the U.S., the Nokia Lumia 900, encountered complaints about a tinted purple screen upon its release. About 25 percent of complaints FixYa identified pointed to this glitch, but Nokia said in May that it would be fixed with a software update.
About 20 percent complained about the camera button not waking up when launching the camera app in standby mode, while another 20 percent couldn't easily locate apps and 20 percent more dinged its battery life.
In reviewing the Lumia 900, PCMag wasn't too impressed with the device's camera, finding that "it's too easy to take photos before the autofocus locks in." Otherwise, however, we found it to be an excellent smartphone and a tremendous deal at $99.
HTC Titan II With the HTC Titan II, another Windows Phone device, screen resolution was the top complaint at 35 percent. That was followed by those who couldn't easily find applications at 20 percent, camera quality at 15 percent and battery life at 15 percent.
PCMag was also unimpressed by the HTC Titan II's 800-by-480-pixel resolution. Battery life, meanwhile, improved over the first Titan, but still just averaged 5 hours and 37 minutes of talk time.
Samsung Galaxy Nexus The Galaxy Nexus, meanwhile, also suffered from the microphone problem that plagued its sister phone, the Galaxy S III. About 55 percent of complaints touched on this issue, followed by 20 percent citing battery life, 10 percent complaining about Wi-Fi connectivity, and another 10 percent dissing general usability.
In reviewing the Verizon version of the Galaxy Nexus, PCMag found that it "isn't a great voice phone, and our unit had some bizarre problems reporting reception." It also had decent but not excellent battery life, with 5 hours and 58 minutes of talk time in our tests.
BlackBerry Curve RIM has had its issues, but someone out there is still using the BlackBerry. Chief among the smartphone's complaints are random reboots, at 40 percent. Software errors come in at No. 2 at 20 percent, followed by missing apps, also at 20 percent, and memory card errors at 10 percent.
The latest Curve to get a PCMag review was the 9370 for Verizon back in January. "The BlackBerry Curve 9370 is a fitting send off for BlackBerry 7 OS, but anyone who like apps should buy an Android or an iPhone," we found.
For more from Chloe, follow her on Twitter @ChloeAlbanesius.
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